About the role
We are seeking a highly motivated Branch Manager to oversee the daily operations of our Everett branch. As the Branch Manager, you will play a pivotal role in driving growth and maintaining operational excellence. Responsibilities include managing a team of employees, ensuring exceptional customer service, collaborating with outside sales staff, maintaining showroom appearance, and resolving customer complaints. The ideal candidate will have extensive experience in wholesale distribution operations, sales, and people management. Proficiency in point-of-sale and ERP systems is essential, along with strong communication and customer relations skills. If you are a dynamic leader with a passion for driving success, we encourage you to apply.
Requirements
Ensures customers receive prompt, professional service both in person and over the phone by establishing standards and monitoring quality on a daily basis. Works directly with customers during busy times or with key customer accounts.
Works in conjunction with Outside Sales staff to determine customer needs, develop sales programs and promotions, and implements and follows through on established programs. Provides information regarding customer buying habits and needs to Outside Sales on a regular basis. Performs outside sales calls as necessary.
Develops relationships and rapport with customers to establish win-win partnerships. Strives to know names of principals of all customers.
Maintains the highest standards in cleanliness and appearance of the facility's showroom, warehouse and exterior. Ensures showroom merchandising and appearance contribute to sales goals.
Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs
The Ideal Candidate
Must have customer experience skills
People management experience and to be able to manage a team of 17 employees
Has distribution and/or wholesale experience
Operations and sales experience
Point of sales and ERP experience
Able to manage inventory control
Has proficient written and verbal communication skills with not just the customers but with employees and peers.4
A lead that wants to grow with us
Benefits
Medical Insurance
Dental & Vision Options
Employee Assistance Program (EAP)
PPO & HSA Options
FSA
401K Plan
Company-Paid Life Insurance
AD&D Voluntary
Voluntary Short-term disability
Vacation Time
Sick Time
Floating Holiday
Paid Holidays
Bereavement Leave
Jury Duty Leave
Get to Know Us
425-293-0660
3414a California Street, Everett, WA 98201, USA
Mon - Fri: 7am - 5pm
​​Saturday: Closed
​Sunday: Closed